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General Questions

Are you a factory or a trading company?

GBM is a factory established in 1999,based in Wuxi Jiangsu. We not only produce steel structures by ourselves, but also have our own hydraulic factory to ensure stable supply and competitive prices for our customers.

What is the scope of supply you produce?

The core of GBM supply scope is the loading and unloading equipment around the port terminal, which is also our expertise. We can provide customized and optimize workflow for you, such as grab,hopper, lifting container spreader, mobile bagging machines, and ship loaders etc.

Can you accept OEM contract manufacturing?

Sure.We can customize your logo,color and size according to your needs and provide the most favorable price for your case.

Can you do front-end design during the construction phase of the dock?

Yes,we can. Because we have decades of experience and a deep understanding in the loading and unloading industry of ports and docks, we have a better understanding of what kind of loading and unloading solutions can bring value to customers. So we cooperate with Chinese design institutes, from front-end design of the dock to equipment selection, all of which are within our service scope.

Sales Questions

What is payment term support?

We can flexibly discuss according to your requirements,such as TT,LC,and bond etc.

How many staff in your company?

Our company has 100 employees, including the R&D department, quality inspection department, sales department, after-sales installation department, and factory workers.

We warmly welcome you to our factory for inspect and discuss.

What is the delivery date for production?

Because our port equipment is highly customized product, most of it takes 30- 50days to produce grab,container spreader,mobile bagging machine .100 days to produce hopper and ship loader system. It included cutting material, assembly and debugging,it make sure every functions well before delivery.

Do you support third-party testing and factory inspection?

Yes,our factory has passed ISO9001, SGS, CE, and BV certifications, and our equipment also supports various certificates such as ABS, DNV, KR, NK, BV, LR, Saber, CO, and Form E.

We also welcome third-party quality testing before shipment.Quality is first important thing for us.

After-sales Questions

How do you handle after-sales service?

We have after-sales repair points and professional after-sales teams around the world, which can urgently respond to your terminal’s urgent needs within 24 hours.

Will you provide free parts during warranty?

In addition to human damage, we will provide free accessories and arrange door-to-door delivery. Our price not only includes the product itself, but also many value-added services

How do you ensure the quality of your equipment?

Firstly,GBM ® headquarters is based in Shanghai, which follow with the latest international technologies. We already have production experience over 20 year,we improve design during deal with different feedback.
Secondly, we have advanced production equipment and quality management system, which can be assembled and debugged in the factory, and any problems can be resolved before delivery.

Thirdly,you could send the third party inspector to check our equipment welding details and function.

Do you wish to cooperate with local agents?

We cooperate with many large traders and port service/operator company,we also actively seeking partners to jointly develop the local market.

Because we have speical price for our agents, we can protect them, jointly serve end customers, and achieve mutual benefit.

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